Returns and exchanges.

01General provisions

These rules set out the procedure for returning and exchanging goods purchased on the website grikas.lt. The Seller is UAB „Grikas”, company code 304105418, address Voveriškių g. 4, Vėžaičiai, Klaipėdos r., LT-96214.

The rules have been drawn up in accordance with the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001.

02Who the right of return applies to

Please note that the scope of the right of return depends on who is buying.

Consumers (natural persons buying for their own personal needs) have the right to withdraw from a distance contract within 14 days without giving a reason (Article 6.228-10 of the Civil Code).

For business customers — farmers, farm holdings, companies and other legal persons buying goods for the purposes of their activity — the consumer protection provisions do not apply. In such cases a return is possible by agreement between the parties or where the goods are defective.

As most of our buyers are farms, please make sure before placing an order that the feed and pack size you have chosen meet your needs. If you have any doubts, get in touch and we will advise you.

03Which goods cannot be returned

Feed products are part of the food chain and are subject to strict safety and traceability requirements. The following therefore cannot be returned:

• feed whose packaging has been opened, damaged or broken up after delivery — for reasons of hygiene, biosecurity and quality control (Art. 6.228-10(2)(5) of the Civil Code);
• feed that has been stored in unsuitable conditions after delivery (in damp, in direct sunlight, in the open air) or mixed with other feed;
• goods produced or packed to the buyer’s individual order (e.g. a special pack size or a formulation to the buyer’s specification);
• goods whose shelf life expired while the buyer was storing them.

Goods that are unopened, undamaged and in their original factory packaging may be returned, provided they have not left the seller’s traceability chain.

04Defective goods

If the goods delivered are defective — damaged packaging, unsuitable consistency or smell, visible contamination, or a mismatch with the composition stated on the label — you have the right to demand:

• replacement of the goods with goods of satisfactory quality;
• a corresponding reduction in the price;
• termination of the contract and a refund of the amount paid.

Please report quality defects immediately, and no later than within 3 working days of receiving the goods, and in the case of hidden defects, immediately upon noticing them. Please keep the packaging, the label with the batch number and, if possible, a sample of the goods — without them we cannot carry out a batch check.

Every batch of our feed is recorded, so the batch number allows us to trace the production date and the origin of the raw materials.

05How to submit a request

Send your request by email to info@grikas.lt or call +370 606 22 227 (Monday–Friday, 8:00–17:00).

In your request, state:

1. the order number and date;
2. the name of the goods, the pack size and the quantity;
3. the batch number from the label on the packaging;
4. the reason for the return and, in the case of quality defects, a description of them and photographs;
5. the account number the money is to be transferred to.

We will examine your request and give you an answer within 14 calendar days.

06Return deadlines and costs

We refund money by the same method used for the payment, unless we agree otherwise. Where goods are returned through our fault, we cover the delivery costs.

Please return goods by the same method you received them — via parcel locker or courier. Arrange the return of larger shipments with us in advance.

07Condition of returned goods

Goods being returned must be:

• in their original, unopened and undamaged factory packaging;
• with an undamaged label showing the batch number and the shelf-life date;
• with no loss of saleable appearance or properties;
• accompanied by the purchase document (invoice or order confirmation).

The Seller has the right to refuse to accept the goods or to reduce the amount refunded if the value of the goods has fallen through improper handling.

08Dispute resolution

We seek first of all to settle disagreements by negotiation. If no agreement is reached, the consumer has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, vvtat.lt) or to submit a request through the Online Dispute Resolution platform ec.europa.eu/odr.

Disputes with business customers are settled in the courts of the Republic of Lithuania at the seller’s registered office.